Check who is arriving
Review the assigned professional and booking details. Do not share your start PIN over a call or message.
Safer service visits
Trust is designed into every visit.
Clear identity, recorded assignments and a customer-controlled start PIN create a visible chain of responsibility.
YOUR VISIT JOURNEY
Three moments that protect everyone.
Simple actions, clearly timed.
Approve changes first
Any additional material or work should be explained and approved before it begins.
Close the service record
Confirm completion, retain the invoice and use your account to rate the visit or request support.
At the door
A 30-second safety check.
You are always allowed to pause the visit if something does not match.
View my booking →- ✓Name and photo matchCompare the person at your door with the assigned profile.
- ✓Service details matchConfirm the category and booked scope before entry.
- ✓PIN stays privateShare it only after both checks are complete.
- ✓Extra work needs approvalAsk for the reason and price before agreeing.
SOMETHING DOES NOT FEEL RIGHT?
Open help centre →