Who operates the platform
House Servicings ("House Servicings", "we", "us") operates https://houseservicings.com. We are a proprietorship registered in India under GSTIN 08RCWPS9722J1Z4. Our principal place of business is HOUSE NUMBER 04, SAINI BHAWAN, JHUNJHUNU TO BIKANER, LOOMAS, Lumawas, District Jhunjhunu, Rajasthan – 333704.
These terms form an agreement between House Servicings and each visitor or customer who uses the platform. The service description, confirmed price, cancellation terms and any service-specific conditions shown before booking also form part of that agreement.
Our marketplace role
House Servicings enables customers to discover, request and manage home services delivered by independent professionals or service agencies. We provide the digital booking journey, eligibility checks, dispatch tools, communications, support, payment facilitation and service records.
The identity of the party responsible for performing a service, and the party issuing each invoice, must be shown in the booking or invoice. Nothing in these terms removes rights that cannot lawfully be excluded under consumer law.
Eligibility and accounts
You must be at least 18 years old and legally capable of entering a contract. A parent or lawful guardian must manage any booking involving a minor.
Keep account details accurate and keep OTPs, passwords and service start PINs confidential. You are responsible for activity you authorise. Tell us promptly if an account or booking may have been compromised.
- Use one truthful identity and do not impersonate another person.
- Provide a service address where the visit is authorised.
- Do not create accounts to evade restrictions, abuse promotions or manipulate reviews.
Bookings, cart and service scope
A cart may contain more than one service. Each service can have a different scope, duration, professional, tax treatment or visit slot. A booking is created only after the confirmation screen and required verification are completed.
Descriptions and starting prices are estimates based on the information supplied. The professional may diagnose the issue on arrival. No material, replacement part or work outside the confirmed scope may be charged without your informed approval.
Price, taxes and payment
The checkout must show the service value, platform or protection charge, applicable taxes, discounts and total payable before confirmation. Pay only through the authorised method shown in your booking or against a valid invoice.
Card, UPI and other online payments are processed by regulated payment service providers. House Servicings does not intentionally store complete card credentials. A payment may be subject to provider terms, fraud checks, settlement delays or chargeback rules.
- Pay-after-service remains due when the completed service is accepted.
- Extra work requires a revised price and approval before work starts.
- Invoices and credit notes identify the legally responsible supplier and applicable GST treatment.
Assignment and service visit
A requested slot is not a promise that a specific professional will attend. We may offer, assign, replace or reschedule a professional based on verified skills, service area, availability, safety, capacity and operational needs.
Check the assigned profile where available. Share the start PIN only in person after identity and scope match. The customer must provide safe, lawful access, ordinary utilities reasonably required for the service, and disclose known hazards.
Cancellations, rescheduling and refunds
Our Cancellation, Rescheduling and Refund Policy forms part of these terms. It explains when a booking can be changed, when a refund is due and how failed or duplicate payments are handled.
For the initial launch policy, no customer cancellation fee is charged before work starts. If House Servicings or the assigned provider cancels, any amount collected for unperformed work is refunded.
Quality, complaints and reviews
Report incomplete, defective, unsafe or materially different work as soon as reasonably possible with the booking reference and relevant evidence. Any assurance or re-performance promise applies only for the period and scope displayed for that service.
Reviews must reflect a genuine completed service. We may moderate reviews that contain personal data, abuse, unlawful content, conflicts of interest or manipulation, but we do not alter a review merely because it is critical.
Safety, property and prohibited conduct
Treat customers, professionals, agency staff and support teams respectfully. Threats, harassment, discrimination, violence, illegal activity, unsafe instructions, bribery and off-platform circumvention intended to defeat a confirmed fee are prohibited.
Secure valuables and supervise access to sensitive areas. Stop the visit and contact support if identity, scope or conduct does not match the booking. Any advertised protection benefit is subject to its displayed scope, exclusions, evidence and claim procedure; it is not an insurance policy unless expressly stated.
Platform availability and intellectual property
We may maintain, secure, improve or discontinue features, but will take reasonable steps to preserve confirmed bookings and legally required records. Availability can be affected by networks, weather, safety events and third-party infrastructure.
The platform design, code, brand, service content and compilations belong to House Servicings or its licensors. You may use them only for personal booking and account management, not copy, scrape, reverse engineer or commercially exploit them except where law expressly permits.
Responsibility and consumer rights
Each party remains responsible for loss caused by its own fraud, wilful misconduct, negligence or breach of law. Any limitation of liability applies only to the extent permitted by Indian law and does not exclude statutory consumer remedies, liability for death or personal injury caused by negligence, fraud, or obligations that cannot lawfully be limited.
We are not responsible for indirect or speculative loss that was not reasonably foreseeable when the booking was made. You must take reasonable steps to reduce avoidable loss and preserve evidence.
Suspension, changes and governing law
We may restrict an account or booking where reasonably necessary for safety, fraud prevention, legal compliance, non-payment or material breach. Where appropriate, we will explain the reason and provide a review path.
We may update these terms prospectively. Material changes will be highlighted before they apply to a new booking. Indian law governs these terms. Courts and consumer commissions with lawful jurisdiction remain available; subject to those rights, courts at Jhunjhunu, Rajasthan will have jurisdiction.
Notices and grievance support
Operational notices may be sent through the account, email, WhatsApp or another channel chosen during the booking. Marketing is separate and can be opted out of without losing service messages.
Consumer grievances are acknowledged within 48 hours and targeted for resolution within one month. See our Grievance Redressal Policy for the designated contact, tracking and escalation process.